Privacy & cookies
Privacy Policy
Last updated: July 2026
BalticLABS (hereinafter referred to as "we", "our", or "BalticLABS") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use it, how long we retain it, and what rights you have regarding your personal information.
By using our website, you acknowledge that you have read and accepted the terms of this Privacy Policy.
1. Data Controller
2. What Personal Data We Collect
Depending on how you use our website, we may collect the following personal data:
- Full name;
- Email address;
- Telephone number;
- Shipping and billing address;
- Order information;
- Payment information;
- IP address;
- Browser and device information;
- Cookie data;
- Communications with our customer support team.
3. How We Use Your Personal Data
We process your personal data for the following purposes:
- Processing and fulfilling your orders;
- Delivering purchased products;
- Issuing invoices;
- Responding to inquiries;
- Providing customer support;
- Maintaining website security;
- Complying with legal obligations;
- Improving and analyzing our website and services;
- Sending marketing communications only with your prior consent.
4. Legal Basis for Processing Personal Data
Your personal data is processed in accordance with:
- Article 6 of the General Data Protection Regulation (GDPR);
- the Law on the Legal Protection of Personal Data of the Republic of Lithuania;
- other applicable laws and regulations of the European Union and the Republic of Lithuania.
5. Sharing of Personal Data
Where necessary, your personal data may be shared with:
- courier and shipping service providers;
- payment service providers;
- accounting service providers;
- Google Analytics and other analytics service providers;
- public authorities where required by applicable law. We do not sell your personal data to third parties.
6. Data Retention
Your personal data is retained only for as long as necessary to:
- fulfill and administer your orders;
- comply with legal and regulatory obligations;
- meet accounting and tax requirements;
- resolve disputes and protect legal claims. Once the applicable retention period expires, your personal data will be securely deleted or anonymized.
7. Cookies
Our website uses cookies to:
- ensure the proper functioning of the website;
- remember your preferences;
- analyze website traffic;
- improve user experience. You may change your cookie preferences at any time through your browser settings.
8. Your Rights
In accordance with the GDPR, you have the right to:
- obtain information about the processing of your personal data;
- access your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data ("Right to be Forgotten");
- request restriction of processing;
- receive your personal data in a portable format;
- object to the processing of your personal data;
- withdraw your consent at any time where processing is based on consent.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- unauthorized access;
- loss;
- destruction;
- alteration;
- unauthorized disclosure.
10. Third-Party Services
Our website may use third-party services, including:
- Google Analytics;
- Google Ads;
- payment service providers;
- shipping and courier service providers. These third-party providers may process certain personal data in accordance with their own privacy policies.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on our website.
12. Contact Information
If you have any questions regarding the processing of your personal data or wish to exercise your rights under applicable data protection laws, please contact us: