balticLABS

Shipping & returns

Refund and Delivery Cost Reimbursement Policy

Last updated: July 2026

A refund, meaning reimbursement of all or part of the purchase price and/or delivery costs, may be granted in the following cases:

  • where a refund has been individually agreed with the customer, for example through our customer support team;
  • where a refund results from the resolution of a customer complaint. As a general rule, delivery costs are not reimbursed in such cases;
  • where the customer lawfully withdraws from the purchase agreement in accordance with our General Terms and Conditions, and we are required to reimburse the purchase price and, where applicable, the delivery costs;
  • where the goods cannot be delivered due to reasons attributable to BalticLABS. In such cases, the full order amount, including delivery costs, will be refunded, except where non-delivery results from circumstances beyond our reasonable control after the shipment has already been dispatched or delivery has commenced;
  • where the goods are returned due to reasons attributable to the customer. In such cases, the refunded amount may be reduced by the actual shipping, return shipping, and other reasonable administrative costs incurred;
  • in any other cases provided for in our General Terms and Conditions or applicable law.

Important: Submitting a refund request does not automatically entitle the customer to a refund. Each request is reviewed individually, taking into account the specific circumstances, our General Terms and Conditions, and applicable laws.

Shipping and Returns Policy

We dispatch and deliver orders only within Lithuania.

balticLABS does not offer cross-border delivery. Orders are accepted only for delivery addresses and supported parcel lockers within Lithuania.

Once your order has been dispatched, you will receive a unique tracking number and a link allowing you to monitor your shipment. Tracking information will be updated by our shipping partners while your parcel is in transit.

Estimated delivery times depend on the selected delivery method and delivery location within Lithuania.

  • The estimated delivery timeframe within Lithuania is shown during checkout for the selected delivery method.
  • Delivery timeframes are estimates and may be affected by carrier operations, parcel-network capacity, weekends, or force majeure.

Please note that once the shipment has been handed over to the carrier, we no longer have control over possible delays and therefore cannot guarantee an exact delivery date. Shipping costs depend on the selected shipping method. The final shipping cost is calculated automatically during checkout.

Failed Delivery

If the goods cannot be delivered for any of the following reasons:

  • an incorrect or incomplete delivery address has been provided;
  • the delivery address or selected parcel locker is unsupported or located outside Lithuania;
  • the shipment is not collected within the required timeframe;
  • the customer refuses to accept the shipment; or
  • delivery cannot be completed due to any other reason attributable to the customer, the shipment will not be resent unless otherwise expressly agreed with us. In such cases, any refund issued will be reduced by the actual shipping costs, return shipping costs, and any other reasonable administrative expenses related to the handling of the shipment.

Returns

Products may only be returned if they are defective due to a manufacturing defect or if the delivered product does not correspond to the customer's order. In such cases, the provisions regarding defective goods set out in our General Terms and Conditions shall apply.

Important: Please do not return any products without first contacting us and receiving our written approval and return instructions.

Due to the specific nature of laboratory research products, repeated transportation may affect their quality or render them unsuitable for research purposes. If products are returned without following our instructions, the customer shall be responsible for any resulting damage or loss of product quality.

Questions

Further information regarding shipping, returns, exchanges, and refunds can be found in our General Terms and Conditions.

If you have any questions, please do not hesitate to contact us. Our customer support team will be happy to assist you.